Tag Archives: Kia

Main Dealer Car Satisfaction Scores

I posted a while ago the results of the AutoData most serviced cars in the country survey, which I interpreted to mean cars worth paying out to keep solid. Old bangers an wrecks don’t get serviced they get run into the ground. A perfect example of this is in this months Car Mechanic magazine, where a car has never been serviced nor an oil change, just top ups until the conrod has smashed through the engine casing, terminal death. 

Honda Civic mk10 Blue

Honda Civic mk10 Blue by Honda

This dataset is collected from 8,300 people from all over the country and it was carried out by What Car? Magazine. All of people surveyed use a main or franchised car dealer (i.e. Honda, Toyota, Lexus, Vauxhall) to service and maintain their motor vehicles. In this survey the people were asked about the Staff (Polite, Attentive, Helpful), Quality of Workmanship and Skill of Mechanics, and of course about how they felt regards to Value for Money provided by said dealer. These 3 Major Points giving each franchise an overall percentage score of how satisfied the car owners are with the servicing of their car by their cars main dealer.

Lets be honest for a minute no one is going to be surprised when the top of the chart is basically an advert for the Land of the Rising Sun’s car making ability (Japan). 

What is a shocker is that the more expensive marques where you expect a better service and a higher standard, only the British Jaguar made the top 10. Aston Martin only just scrape in the top 15, all the others are half way down the table, Merc and Porsche barely avoid the bottom of the barrel which is a surprise. 

The Top 10 Most Satisfying Dealers

One of the more interesting facts which this survey carried out by What Car magazine revealed is, that the older the car the less attentive and satisfied customers are. However the top few manufacturers, especially Honda which were singled out provide a high standard of workmanship and value throughout the lives of the car regardless of the age of the vehicle. 

  • Honda – 91.2%
  • MG – 90.9%
  • Lexus – 90.2%
  • Hyundai – 89.9%
  • Dacia – 89.5%
  • Ssangyong – 89.4%
  • Subaru 89.3%
  • Kia – 88.9%
  • Jaguar – 88.8%
  • Toyota – 88.8%

The Full List

The full list of 34 Dealers is below. 

  1. Honda – 91.2%
  2. MG – 90.9%
  3. Lexus – 90.2%
  4. Hyundai – 89.9%
  5. Dacia – 89.5%
  6. Ssangyong – 89.4%
  7. Subaru 89.3%
  8. Kia – 88.9%
  9. Jaguar – 88.8%
  10. Toyota – 88.8%
  11. Mitsubishi – 88.5%
  12. Skoda – 88.4%
  13. Mini – 87.3%
  14. Susuki – 87.2%
  15. Aston Martin – 87.2%
  16. Renault 86.6%
  17. Volvo 86.6%
  18. BMW – 86.2%
  19. Ford 86.0%
  20. Seat – 85.5%
  21. Mazda – 85.5%
  22. Fiat – 85.2%
  23. Peugeot 85.1%
  24. Nissan – 85.0%
  25. Audi – 85.0%
  26. Vauxhall – 84.8%
  27. Land Rover – 84.7%
  28. Volkswagen – 84.7%
  29. Mercedes-Benz 84.4%
  30. Alfa Romeo – 83.0%
  31. Porsche – 82.9%
  32. Citroen – 82.1%
  33. Smart – 81.8%
  34. Jeep 75.6%

 

A Manchester Based Photographer and Website Developer with interests in Strongman, Fitness and Geekery.